Contact

Hey there! Need to get in touch? No worries, we've got you covered!

Now, we totally get it if you hate emails, so we've got a better idea for you. Why not join our awesome Facebook Group and post your question there? It's like a virtual hangout spot where you can chat with other bagmakers and get all the answers you need.

If you need some more tailored, order-related support that you don't think anyone else can answer, just shoot us a message at support@carbonchic.com.au and we'll do our best to get back to you ASAP. Please keep in mind our shop is based in Australia, so we might be asleep when you message - hang tight! While you wait, consider reading the FAQ to see if your question hasn't already been answered.

Please note that contacting me for something urgent through Instagram DMs, Facebook DMs, or order message are the worst ways to reach out and your message may very well get blocked by filters or sit in areas I don't check very often so please use the email address provided above if you need direct assistance! Thank you for understanding :)